How to contact us

Customer Service & Account Enquiries

Residential & Business customers Tel: 133 753

 

Opening Hours:  8am-6pm Monday to Friday

Closed weekends & public holidays

 

Emergencies (QLD)

Tel: 131 962

Contact 24 hours/7 days

 

SES (QLD)

Tel: 132 500

For emergency help in floods and storms

 

Online

If your query isn’t urgent, you may prefer to submit it by using our Email query form. 

Alternatively you can request for us to call you back at a convenient time using the Request a call back form.

 

Also available online:

Online feedback form
Complaints form

 

Payments

You can make credit card payments online 24 hours a day by clicking here

Alternatively, you can access our self service payment IVR options 24 hours a day by calling 133 753

 

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