Getting disconnected

If you are currently an Integral Energy customer and are moving house, remember that your contract is portable and can move with you. To update your details and ensure that there is no disruption to your electricity supply, please contact our friendly Customer Service Team on 133 753 on Monday to Friday 8am to 6pm. 

We generally require 2 working days notice to arrange a meter read in order to finalise your electricity account. You will then be asked to provide a forwarding address for your final bill to be sent to.

If you are enrolled in Direct Debit you do have the option of paying the final account by your existing direct debit arrangement. If you prefer to pay the final account by other means please advise the Customer Service staff when arranging your final account.

If you are canceling during a cooling-off’ period, please click here >>

If you are cancelling after the 'cooling off' period has expired, please contact our friendly Customer Service Team on 133 753 on Monday to Friday between 8am and 6pm.