Problems with payment?

Anyone can experience difficulties with bill payment. The most important thing is that you talk to us about any unexpected problems.

Flood assistance

Our thoughts are with our customers who are currently affected by the floods in eastern Australia.  We have in place a range of options for customers who may require assistance, including payment plans, payment extensions and our INpower financial hardship program.  For more information, please contact us on 133 753.

Important flood safety information >>

Disconnection is our absolute last resort, so we’d much rather agree a flexible way that you can settle your account whilst you still receive uninterrupted energy supply.

The Integral Energy INpower program has been developed to help you identify the best way to manage payments. You can download an information leaflet here.

So if you have a problem with meeting a bill payment, please call us on 133 753.