Terms & Conditions

This guide contains the standard default tariff prices charged by Integral Energy for customers within the network area.

This booklet sets out the terms and conditions by which Integral Energy supplies electricity to a small customer's premises who is on a Negotiated Retail Contract. Click here for a large print version >>

The Standard Form Customer Supply Agreement is the contract for electricity supply by Integral Energy Australia to the premises of small retail customers located within the Integral Energy Network Area.  

This statement sets out the rights of customers in respect of our bills and charges payable under our standard form contracts.

Statement of Customer's rights in respect of guaranteed service standards, dispute resolution and access to government rebates under a standard form customer supply contract.