How to contact us

 

Customer Service & Account Enquiries

Residential customers Tel: 131 002.

Business customers Tel: 1300 136 335 for the INbusiness Solutions team

 

8am-6pm Monday to Friday

8am-1pm Saturdays

Closed Sundays & public holidays

 

You may experience some delay when calling during our busiest periods (9am - 11am and 1pm - 4pm, Monday – Friday). For faster assistance you may like to call outside of these hours.

 

Emergencies (NSW)

Tel: 131 003

Contact 24 hours/7 days

 

SES (NSW)

Tel: 132 500

For emergency help in floods and storms,  

 

Online

If your query isn’t urgent, you may prefer to submit it by using our Email query form. 

Alternatively you can request for us to call you back at a convenient time using the Request a call back form.

 

 

Online feedback form
Complaints form